Tech Tips

Can't get anything to load?

It could be your content blocker. WORLD Watch uses a Vimeo player on our site. If your content blocker is not allowing you to view our pages, you may need to add Vimeo as a trusted site.

Currently, these are the best ways to stream videos on your TV:

Download the WORLD Watch app!

Download the WORLD Watch app for seamless streaming on all devices.

Mirroring your iPhone to Roku or Apple TV

Then, choose System.

Next, choose “Screen mirroring.”

Click “Screen Mirroring Mode.”

Download and install the Roku app.

To cast media stored on your iPhone, open the Roku app, and tap the Media button.

To cast media from an app, click on the cast button while in the app.

Windows to TV using Chromecast

Navigate to the website you want to display on your TV.

Select the menu icon (three horizontal dots) in the upper right corner, then select Cast from the drop-down menu.

A small window will appear with the names of any cast-friendly devices on your network, such as a Chromecast or Google Home smart speaker. Before you pick your device, though, press the downward-facing arrow at the top, then the small window says Select source.

Choose Cast tab, then select the nickname of the Chromecast.

When it’s connected, the window will say Chrome Mirroring along with a volume slider and the name of the tab you’ve got open.

Look up at your TV and you’ll see the tab taking up the entire screen—though usually in letterbox mode to keep the viewing ratio correct.

To stop casting, just close the tab or click the Chromecast icon in your browser to the right of the address bar (it’s blue). That will bring back the Chrome Mirroring window we saw earlier. Now click Stop in the lower right corner.

Laptop to TV using HDMI

Plug HDMI cable into both your laptop’s and TV’s HDMI ports.

You may see your TV with blue screen showing “No signal” message. Press INPUT or SOURCE button on your TV remote. Then use the Arrow icon to choose HDMI 1 on TV screen.

On your TV, you may see the same screen as your laptop. If not, follow the steps below.

- On your laptop’s keyboard, press Windows key + R key together to open Run box.

- Type control in the box and hit Enter to open Control Panel.

- Click Display when view by Large icons.

- Click Adjust resolution.

- Select TV from Display drop-down list.

- Then try to change its solution to earn the best view on TV screen. Once it’s done, click OK to save the setting.

WORLD Watch App Assistance

I subscribed to WORLD Watch through the app. What do I do first?

Make sure to register your account. Some smart devices like iPhones will allow you to sign up for an account anonymously, which means you might miss out on special promotions and makes it more difficult for our customer service team to assist you with account-specific questions. To register, press "Account" at the bottom of your app, then select "Register".

How do I add videos to my Favorites/Downloads?

While watching a video, hold your phone vertically to see the options below it. Then press the heart to favorite the video or press the download button to download the video to your phone.

How do I watch my favorite videos or downloaded videos on my phone?

Press the "Account" button at the bottom right of your screen. Under "Content Select," press Favorites/Downloads.

Your favorited videos will be stored on your account for 30 days.

How do I add videos to my Favorites on an OTT device?

Under "Start Playing" select "Add to Favorites". If you're currently watching a video, exit to the start screen and then add to Favorites.

How do I watch my favorite videos on an OTT device?

On the home screen of the app, scroll up to the logo and over to Favorites. Select "Favorites" and choose your desired video.

How do I change my password?

I don't see the latest video in the app. What gives?

Some devices update apps automatically, but some require you to completely close the app and reopen it.

I'm having trouble signing into the app from my Roku device.

Does your password have special characters and/or uppercase letters? That can cause issues. We recommend resetting your password.

How can I search by date, episode, or category?

On the top right of your screen (depending on the app platform), there will be a magnifying glass. The search function on the Catalog page searches for keywords in the video or collection Title, Full Description, and Tags. Results will only be returned if the searched word is included in one of these three fields.

How do I update my billing information?

If under Billing, your account shows as “You are not subscribed yet,” this is because you purchased your subscription elsewhere, not through the app. Please call (828) 435-2981.

If you purchased through the app, you can update your billing information through your device's app store.

The app is isn't working properly. What do I do?

Try the following solutions and document the outcomes. If the issue persists, contact us at with your recorded outcomes.

1: Restart device

2: Check for Updates

3: Uninstall App

4: Reinstall App

Device System Requirements

  • Android: Android phone or tablet (OS 5.0 or later)
  • iOS: iPhone or iPad (iOS 9.0 or later)

  • tvOS: Apple TV 4th generation or later (tvOS 10.0 or later)
  • Android TV: Android TV streaming box or TV (OS 5.0 or later)
  • Fire TV: Fire TV Stick, Cube, or TV (OS 5.0 or later)
  • Roku: Roku streaming device or TV (OS 7.0 or later)

  • tvOS: Apple TV HD (4th Gen); Apple TV 4K (5th Gen)
  • Android TV: Xiaomi MiBox; Google TV; Hisense-Android TV; TCL-Android TV